Return And Refund Policy

Refund Policy

As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.

Refund for tour cancelation made / requested by you:

IF the cancelation request is made within 3 days before the tour date, after a successful online payment transaction, your refund will be:-

a) Paid amount minus 3% (Online booking charges) and minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.

c) If payment was made via bank transfer or cash in our respective offices, refund amount will be:-

Paid amount minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.

* All refund that is made via online payment channels e.g. Paypal, bank transactions; all charges incurred will be borne by the you and not the company.

Others refund policy you should take note:

As stated in our Terms and Condition page:

i) 1 day prior to departure, 50% (from the total amount) cancellation fee will be imposed.

ii) No show, 100% (full amount) cancellation fee will be imposed.

iii) The inability to participate, due to physical fitness and unwell-being; 100% (full amount) cancellation fee will be imposed.  As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.

iv) Unexpected weather condition or unforseen unfortunate event occured at tour site -

     a) for SINGLE TOUR - 97% refund will be granted.
     b) for COMBO TOURS (any activity in the combo package) - NO REFUND will be granted. 

Useful Tip: 
For point iii and iv above; You can postpone your tour date/ activity OR allowing other person to participate the tour/ activity on your behalf.

Do also take note that, the refundable amount cannot be exchange for other items or the like.


Return Policy

NOTE: This policy only applies to RIVERBUG T-Shirt purchases. Depends on stocks / availabality

Your purchased T-Shirt must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the T-Shirt within 30 days of your purchase.

1. Please email sales@riverbug.asia to request a refund and we will assign you a tracking number/ order ID.

2. Mail your returned item to:

Traverse Tours S/B,
Lot 227 - 229,
2nd Floor, Wisma Sabah,
Jalan Tun Fuad Stephen,
88000 Kota Kinabalu, Sabah Malaysia

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

T-Shirt that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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