Our Awards

Terms And Conditions

Read about our terms that are applied in our tour purchases, including reservation, insurance, refund, cancellation and more.

Return And Refund Policy

Learn about our refund policy that is applied to tour booking, and return policy that's only applied to online RIVERBUG T-Shirt purchases.

Shipping Policy

This policy only applies to online RIVERBUG T-Shirt purchases - depends on stocks/ availability.

Online Payment FAQ

A good place to start and look for answers - learn the best time to book, what to do if you stumble upon an error, uncertainity during booking process, and more are provided in this F.A.Q

International Rafting Federation - Certified

Many Malaysians would rather believe that white water rafting conducted outside Malaysia would be safer and thus more worthwhile than those done within the country. This is due to the assumption that only overseas River Guides are skilled and trained professionally. However, this belief would trouble any thrill-seekers who have 'been there done that' in Malaysia.

Whitewater Grades (Grade I, II, III, IV)

Get to know what are the grades means. The information provided is based on International Scale of River Difficulty.

General F.A.Q

Read the answers for the most common questions we received from our guests. It might help you to get quick answers for questions that you have.

[MAPS] Padas River and Kiulu River

View the map of Padas River and Kiulu River. Rapid names and other important land mark included.

Perak Meeting Point - Gopeng Toll

This page can help you - on reaching us at our meeting point, at Gopeng Toll. Images included.

Implementation of 6% GST For Services, Tours & Destinations