Online Payment FAQ

How early should I book a tour?:

Depends on the tour. For tour like Climbing Mount Kinabalu, at least 90 days earlier. For other tours, it is highly recommended that you book the tour, at least 3 days before departure.

What kind of security/privacy offered when I do an online payment?:

We do not store any credit card details / bank number details / password used during your purchasing process. In fact all the transaction is made purely encrypted and secured - under a solid platform made by our online payment gateway service provider: MOLPay.

If I want to cancel a tour, what should I expecting?:

Please read our Terms and Condition page and Refund and Return Policy. If you purchased a T-shirt (depends on stock / availabality) you might want to look at our Shipping Policy page.

I was in a middle of the booking process, and my internet was down, what should I do?

You can SAFELY do the booking process again. All the bookings will only be succesful until you received an online receipt from MOLPay.

I was presented a booking confirmation on my computer but I do not receive any e-receipt, what should I do?

Contact us immedietly at [email protected] or [email protected] We will check your booking and forward you the receipt.

I think I've made a double booking, what should I do?:

Contact us immedietly at [email protected] or [email protected] We will refund one of the booking with 100% cancelation refund and zero cancelation fee.

I went through all the booking process yet I not received / displayed with anything, what should I do?

Contact us immedietly at [email protected] or [email protected] We will check your booking, was it successful or not. Either way we will notify you the result.

Other Pages That You Might Interested On

Terms And Conditions

Read about our terms that are applied in our tour purchases, including reservation, insurance, refund, cancellation and more.

Return And Refund Policy

Learn about our refund policy that is applied to tour booking, and return policy that's only applied to online RIVERBUG T-Shirt purchases.

Shipping Policy

This policy only applies to online RIVERBUG T-Shirt purchases - depends on stocks/ availability.

International Rafting Federation - Certified

Many Malaysians would rather believe that white water rafting conducted outside Malaysia would be safer and thus more worthwhile than those done within the country. This is due to the assumption that only overseas River Guides are skilled and trained professionally. However, this belief would trouble any thrill-seekers who have 'been there done that' in Malaysia.

Whitewater Grades (Grade I, II, III, IV)

Get to know what are the grades means. The information provided is based on International Scale of River Difficulty.

General F.A.Q

Read the answers for the most common questions we received from our guests. It might help you to get quick answers for questions that you have.

[MAPS] Padas River and Kiulu River

View the map of Padas River and Kiulu River. Rapid names and other important land mark included.

Our Awards

We thanked you for making us among the best in the industry!

Perak Meeting Point - Gopeng Toll

This page can help you - on reaching us at our meeting point, at Gopeng Toll. Images included.