Return And Refund Policy
As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.
Refund for tour cancelation made / requested by you:
IF the cancelation request is made within 3 days before the tour date, after a successful online payment transaction, your refund will be:-
a) Paid amount minus 3% (Online booking charges) and minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.
c) If payment was made via bank transfer or cash in our respective offices, refund amount will be:-
Paid amount minus 6% (GST charges, to be paid to the Malaysian Government) = Total amount refundable.
* All refund that is made via online payment channels e.g. Paypal, bank transactions; all charges incurred will be borne by the you and not the company.
Others refund policy you should take note:
As stated in our Terms and Condition page:
i) 1 day prior to departure, 50% (from the total amount) cancellation fee will be imposed.
ii) No show, 100% (full amount) cancellation fee will be imposed.
iii) The inability to participate, due to physical fitness and unwell-being; 100% (full amount) cancellation fee will be imposed. As stated in our Terms and Condition page, no refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.
iv) Unexpected weather condition or unforseen unfortunate event occured at tour site -
a) for SINGLE TOUR - 50% refund will be granted.
b) for COMBO TOURS (any activity in the combo package) - NO REFUND will be granted.
For point iii and iv above; You can postpone your tour date/ activity OR allowing other person to participate the tour/ activity on your behalf.
Do also take note that, the refundable amount cannot be exchange for other items or the like.
NOTE: This policy only applies to RIVERBUG T-Shirt purchases. Depends on stocks / availabality
Your purchased T-Shirt must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the T-Shirt within 30 days of your purchase.
1. Please email [email protected] to request a refund and we will assign you a tracking number/ order ID.
2. Mail your returned item to:
Traverse Tours S/B,
Lot 227 - 229,
2nd Floor, Wisma Sabah,
Jalan Tun Fuad Stephen,
88000 Kota Kinabalu, Sabah Malaysia
3. Include in your package a signed letter stating the reason for your return and the original receipt.
T-Shirt that has been worn, used, or altered will not be accepted for return or exchange.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Other Pages That You Might Interested On
Read about our terms that are applied in our tour purchases, including reservation, insurance, refund, cancellation and more.
This policy only applies to online RIVERBUG T-Shirt purchases - depends on stocks/ availability.
A good place to start and look for answers - learn the best time to book, what to do if you stumble upon an error, uncertainity during booking process, and more are provided in this F.A.Q
Many Malaysians would rather believe that white water rafting conducted outside Malaysia would be safer and thus more worthwhile than those done within the country. This is due to the assumption that only overseas River Guides are skilled and trained professionally. However, this belief would trouble any thrill-seekers who have 'been there done that' in Malaysia.
Get to know what are the grades means. The information provided is based on International Scale of River Difficulty.
Read the answers for the most common questions we received from our guests. It might help you to get quick answers for questions that you have.
View the map of Padas River and Kiulu River. Rapid names and other important land mark included.
We thanked you for making us among the best in the industry!
This page can help you - on reaching us at our meeting point, at Gopeng Toll. Images included.