Shipping Policy

NOTE: This policy only applies to RIVERBUG's T-Shirt purchases. Depends on stocks / availabality

Shipping Cost/Rate

During the purchasing process, you will be presented a set of shipping rates so you can determine what are the shipping cost based on your location. The cost will included in the final / grand total.


Purchased T-Shirt will ship within 3 to 5 business days, from the date of payment. Depends on your location (locale or oversea), we will choose either standard mail or first class mail (fast courier). However, for overseas orders, we will make first class mail as a priority.

Shipping Address

You are fully responsible to provide a clear shipping address. Our company does not reponsible for any miss-shipping. Shall the shipping address is changed, do notify us as soon as possible.

Return Policy

Please refer our Refund and Return Policy page for more information.


This rarely happen but sometime customs can delay the packages delivery up to 6 weeks. However as mentioned, this rarely happen.

Other Pages That You Might Interested On

Terms And Conditions

Read about our terms that are applied in our tour purchases, including reservation, insurance, refund, cancellation and more.

Return And Refund Policy

Learn about our refund policy that is applied to tour booking, and return policy that's only applied to online RIVERBUG T-Shirt purchases.

Online Payment FAQ

A good place to start and look for answers - learn the best time to book, what to do if you stumble upon an error, uncertainity during booking process, and more are provided in this F.A.Q

International Rafting Federation - Certified

Many Malaysians would rather believe that white water rafting conducted outside Malaysia would be safer and thus more worthwhile than those done within the country. This is due to the assumption that only overseas River Guides are skilled and trained professionally. However, this belief would trouble any thrill-seekers who have 'been there done that' in Malaysia.

Whitewater Grades (Grade I, II, III, IV)

Get to know what are the grades means. The information provided is based on International Scale of River Difficulty.

General F.A.Q

Read the answers for the most common questions we received from our guests. It might help you to get quick answers for questions that you have.

[MAPS] Padas River and Kiulu River

View the map of Padas River and Kiulu River. Rapid names and other important land mark included.

Our Awards

We thanked you for making us among the best in the industry!

Perak Meeting Point - Gopeng Toll

This page can help you - on reaching us at our meeting point, at Gopeng Toll. Images included.