As stated in our Terms and Conditions, no refund can be made for accommodation, meals, transportation, or any other services included in the tour fare but not utilized.
- Refund for Tour Cancellation Requested by You:
If the cancellation request is made within 3 days before the tour date, after a successful online payment transaction, your refund will be as follows:
- Paid amount minus 3% (online booking charges) and minus 6% (SST charges, to be paid to the Malaysian Government) = Total amount refundable.
- If payment was made via bank transfer or cash at our respective offices, the refund amount will be:
Please note that for refunds made through online payment channels such as Paypal or bank transactions, all charges incurred will be borne by you and not the company.
- Paid amount minus 6% (SST charges, to be paid to the Malaysian Government) = Total amount refundable.
- Other Refund Policies to Note:
- As stated in our Terms and Conditions:
- Cancellation made 1 day prior to departure: 50% of the total amount will be charged as a cancellation fee.
- No show: 100% of the full amount will be charged as a cancellation fee.
- Inability to participate due to physical fitness or unwell-being: 100% of the full amount will be charged as a cancellation fee. Additionally, no refund can be made in respect of accommodation, meals, transportation, or any other services included in the tour fare but not utilized.
- Unexpected weather conditions or unforeseen unfortunate events at the tour site:
- For single tours: 50% refund will be granted.
- For combo tours (any activity in the combo package): No refund will be granted.
- Useful Tip:
Please note that the refundable amount cannot be exchanged for other items or equivalents.
- For points iii and iv above, you have the option to postpone your tour date/activity or allow another person to participate on your behalf.
Note: This policy only applies to RIVERBUG T-Shirt purchases, subject to stock availability.
To be eligible for a return, your purchased T-Shirt must be in its original unused condition unless there is a manufacturer defect. You must return the T-Shirt within 30 days of your purchase.
- Please email [email protected] to request a refund, and we will assign you a tracking number/order ID.
- Mail your returned item to:
- Traverse Tours Sdn. Bhd.
Head Office (KKKP 3505)
Traverse Tours Building,
Unit No.132, Block S Alamesra Plaza Utama (Phase 3),
Sulaman Coastal Highway,
88400 Kota Kinabalu, Sabah
- Include in your package a signed letter stating the reason for your return and the original receipt.
- T-Shirts that have been worn, used, or altered will not be accepted for return or exchange.
- If your clothing item is in like-new condition, you may exchange it for a different size or color. You will not be subject to a restocking fee in this case, but you will still have to pay for return shipping.